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Support and Contact

You can reach us directly through the channels below for your questions, order tracking and technical support requests. All requests are recorded and answered in order.

1. Support Ticket — Recommended Method

The fastest and most trackable way is to open a support ticket. After logging in to your account, you can create a new ticket and follow the status of your ticket and the replies on the same screen.
If you include your order number and, if available, a screenshot in your ticket, the process is significantly faster.

2. E-mail

info@oyunata.com

Visitors without an account can also reach us by e-mail.

3. Live Support

You can chat with us in real time during working hours via the live support window in the bottom-right corner of the site.

4. WhatsApp Support Line

+90 850 302 46 60

5. Contact Form

You can also write to us by filling in the form at oyunata.com/contact.

6. Working Hours

  • Monday – Saturday: 12:00 – 22:00 (Türkiye time)
  • Sunday: Closed
  • The automatic delivery system operates 24/7; products in stock are delivered instantly outside working hours as well.

7. Average Response Times

  • Support ticket: on average 1–4 hours during working hours
  • E-mail: on average 2–12 hours
  • Live support and WhatsApp: instant during working hours

8. When Should You Contact Us?

  • If your order has not been delivered
  • If there is a problem with the delivered product
  • If your payment has not been credited to your account
  • If you have a refund or cancellation request
  • If you cannot access your account
  • If you need an invoice or a payment receipt
  • If you have an application regarding your personal data (KVKK Privacy Notice)

9. Complaints and Consumer Applications

You can submit your complaints and objections through the channels above or in writing to our postal address below. Where a dispute cannot be resolved, you may apply to the Consumer Arbitration Committees within the monetary limits determined annually by the Ministry of Trade, and to the Consumer Courts for disputes exceeding these limits. Applications can also be made through the Consumer Information System (TÜBİS) via e-Government (e-Devlet).

10. Company Information

The OyunAta brand and the oyunata.com website are operated by the company whose details are given below.
  • Legal Name: RANTEY YAZILIM İTHALAT VE İHRACAT SANAYİ TİCARET LİMİTED ŞİRKETİ
  • Address: Kocasinan Mahallesi H. Ahmet Yesevi Sokak No: 1 İç Kapı No: 1, 39750 Lüleburgaz / Kırklareli
  • MERSIS No: 0733142725100001
  • ETBİS Registration: View our record in the Electronic Commerce Information System (ETBİS) of the Republic of Türkiye Ministry of Trade
  • Trade Registry: Lüleburgaz Trade Registry Directorate, Registry No: 9205
  • Tax Office / No: Lüleburgaz Tax Office / 7331427251
  • Chamber Registration: Lüleburgaz Chamber of Commerce and Industry, Chamber Registry No: 011238
  • Phone / WhatsApp: +90 850 302 46 60
  • E-mail: info@oyunata.com
  • Registered E-mail (KEP): ranteyyazilim@hs01.kep.tr
This is an English translation provided for information. In case of any discrepancy, the Turkish version shall prevail.

Last updated: 24 September 2026
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