Delivery and Refund Policy

This page explains in plain language how orders you place on oyunata.com are delivered, in which cases cancellations and refunds are possible, and what you should do if you encounter a problem. Detailed provisions are set out in the Distance Sales Agreement.

1. Delivery Method

All our products are digital and are not shipped by courier. Delivery is free of charge and is made electronically:

Codes, account details and delivery notes are displayed in the My Account > My Orders section.
Delivery details may also be sent to your registered e-mail address.
For products requiring a game account top-up or an in-game item transfer, delivery is made directly to the game account you provide.

2. Delivery Times

Products in stock: Delivered automatically and instantly, 24/7, immediately after payment is confirmed.
Products requiring manual processing: Delivered within the time specified on the product page, and within 24 hours at the latest. For Hay Day products, delivery is coordinated via WhatsApp based on the information you provide.
In all cases, the statutory maximum delivery period is 30 days.

Entering the information required for delivery (in-game username/ID, server, etc.) completely and correctly prevents delivery delays.

3. Undeliverable Orders

If your order cannot be delivered for a stock, technical or operational reason, you will be informed within 3 days at the latest and the amount you paid will be refunded within 14 days at the latest, to your balance or to the payment method you used, at your choice.

4. Order Cancellation

You may request cancellation of an order that has not yet been delivered or whose processing has not yet begun by opening a support ticket. Once the cancellation is approved, the order amount is refunded to your balance. Orders that have been delivered or whose processing has begun cannot be cancelled.

5. Right of Withdrawal

Pursuant to Article 15 of the Distance Contracts Regulation, there is no right of withdrawal for digital products delivered instantly in electronic form or for services whose performance has begun with your approval. Therefore, no refunds can be made on grounds of a "change of mind" for delivered e-pins, codes, accounts, in-game currencies, items and digital subscriptions. Your statutory rights regarding defective products are reserved as explained below.

6. Faulty or Non-Working Products

If the delivered product does not match its description or does not work (e.g. an invalid code, an account that cannot be logged into):

Open a support ticket as soon as you notice the issue, before modifying the product or attempting to use it.
Include your order number, a description of the problem and, if available, a screenshot or screen recording in your ticket.
Your ticket is reviewed during working hours; if a defect is found, the product is replaced with a non-defective equivalent, the problem is fixed, or, at your choice, a price reduction or a refund is made.

Situations attributable to the buyer, such as using the code in the wrong region or on the wrong platform, failing to update the account information after delivery, sharing the account with third parties or violating game rules, do not fall within the scope of a defect.

7. Random Products (Products with Undetermined Content)

For random products, the possible contents are described on the product page, and which content you will receive is not known at the time of purchase. As long as the delivered content conforms to the product description, the result falling short of your expectations is not grounds for a refund, exchange or retry. If the content does not conform to the description, Section 6 applies.

8. How Refunds Are Made

Refund to balance: Credited to your account instantly once approved.
Refund to payment method: For card payments, the refund is made to the card you paid with, through the relevant payment institution; the time it takes for the amount to appear in your account depends on your bank. For bank transfer (EFT) payments, the refund is made to a bank account registered in your name.
You may request a refund of your unused balance by opening a support ticket; following a security review, the refund is made to the method used for the top-up or to a bank account registered in your name. Gift balance credited through campaigns, coupons or rewards is non-refundable.

9. Chargeback

If you experience a problem with your order, please contact us before disputing the payment with your bank; the vast majority of issues are resolved quickly via support ticket. If an unjustified chargeback is initiated for delivered orders, the relevant account may be suspended until the review is completed.

10. Contact

For your delivery, cancellation and refund requests:

Support ticket: oyunata.com/account/tickets/create
E-mail: info@oyunata.com
WhatsApp: +90 850 302 46 60

Seller: RANTEY YAZILIM İTHALAT VE İHRACAT SANAYİ TİCARET LİMİTED ŞİRKETİ, Gençlik Mahallesi Güneş Sokak Muradiye Apt. No: 12/A, 39750 Lüleburgaz / Kırklareli, MERSIS: 0733142725100001

This is an English translation provided for information. In case of any discrepancy, the Turkish version shall prevail.

Last updated: 10 September 2026