Pre-Information Form

This form contains the information you need to know before placing an order on oyunata.com, in accordance with Law No. 6502 on Consumer Protection and the Distance Contracts Regulation. Confirming your order means that you have read and understood this form.

1. Seller Information

Legal Name: RANTEY YAZILIM İTHALAT VE İHRACAT SANAYİ TİCARET LİMİTED ŞİRKETİ
Brand: OyunAta (oyunata.com)
Address: Gençlik Mahallesi Güneş Sokak Muradiye Apt. No: 12/A, 39750 Lüleburgaz / Kırklareli
MERSIS No: 0733142725100001
Trade Registry: Lüleburgaz Trade Registry Directorate, Registry No: 9205
Tax Office / No: Lüleburgaz Tax Office / 7331427251
Phone / WhatsApp: +90 850 302 46 60
E-mail: info@oyunata.com

2. Main Characteristics of the Products

The products sold on the Site are digital in nature: e-pin and license codes, game accounts, in-game currencies and items, digital subscriptions and memberships, and top-up services made to game accounts. The name, type, content, quantity and usage instructions of each product are shown on the product page, and a summary of your order is shown on the cart and payment screen.

3. Price and Payment

Prices are in Turkish Lira (TRY) and include all taxes (VAT). The total price of the order is shown as a single amount on the payment screen before confirmation.
No separate delivery fee, service fee or transaction fee is charged for orders.
Orders are paid for with the balance in your account. The balance can be loaded by debit/credit card, bank transfer (EFT) and other methods offered on the Site.
For balance top-ups made by card or digital wallet, a commission applies depending on the selected payment method; the commission rate and amount are shown on the balance top-up screen before you confirm the payment. No commission is charged for top-ups made by bank transfer (EFT).
Fees arising from your bank's own tariff (e.g. foreign transaction fees) are not attributable to the Seller.
Foreign currency amounts shown when the Site is viewed in another language are for information purposes; payment is collected in TRY.

4. Delivery and Performance

Products are delivered electronically to the My Account > My Orders section and/or to your registered e-mail address.
Products in stock are delivered instantly and automatically after payment confirmation.
Products requiring manual processing are delivered within the time specified on the product page and within 24 hours at the latest. The statutory maximum performance period is 30 days in all cases.
For orders that cannot be delivered, you will be informed within 3 days and the amount you paid will be refunded within 14 days at the latest.

5. Right of Withdrawal

Pursuant to Article 15(1)(ğ) of the Distance Contracts Regulation, there is no right of withdrawal in contracts relating to services performed instantly in electronic form and intangible goods delivered instantly to the consumer. Pursuant to sub-paragraph (h) of the same paragraph, for services whose performance has begun with your approval (e.g. game account top-up), the right of withdrawal cannot be exercised after performance has begun.

You may request cancellation of an order that has not been delivered or whose performance has not begun by opening a support ticket; the amount is refunded to your balance.
In the case of the sale of physical products, you have the right of withdrawal within 14 days from the date you receive the product, without giving any reason. You can send your notice of withdrawal to info@oyunata.com or by support ticket.

6. Functionality and Compatibility of Digital Content

Codes and accounts are valid only for the game, platform and region/server specified on the product page. Please check region and platform compatibility before purchasing.
Using the products requires the current version of the relevant game or platform, an internet connection and a valid game account.
Products are subject to the technical protection measures and terms of use of the relevant publisher.

7. Defective Products

If the delivered product does not match its description or does not work, you can report the situation by support ticket. Following the review, your elective rights under Article 11 of Law No. 6502 (replacement with a non-defective equivalent, price reduction, free repair, or withdrawal from the contract and refund of the price) apply.

8. Complaints and Application Channels

You can submit your complaints and objections via support ticket (oyunata.com/account/tickets), at info@oyunata.com or to the Seller's postal address. In the event of a dispute, you may apply to the Consumer Arbitration Committees within the monetary limits determined annually by the Ministry of Trade, and to the Consumer Courts for disputes exceeding these limits.

9. Confirmation

By confirming the order, you acknowledge that you are undertaking a payment obligation and that you have read this Pre-Information Form and the Distance Sales Agreement. This form and the agreement are permanently accessible on the Site.

This is an English translation provided for information. In case of any discrepancy, the Turkish version shall prevail.

Last updated: 10 September 2026